Be A Desk Assistant

desk-assistant

What is a Desk Assistant?

Desk Assistants (DA's) are the initial contact and represent the Department of Housing & Residence Life to incoming and current students at ��ɫ��Ƶ. Whether on the phone or in person, Desk Assistants are required to be courteous and make positive first impressions.

DA's answer phone calls and emails, take messages, and make appointments for Housing staff. They interact with students who come in for appointments, answer basic questions, assist students with paperwork, and handle correspondence from various sources. Desk Assistants are paid $8.50 per hour or the current work-study rate, if qualified.

Minimum Qualifications

Minimum 2.0 cumulative GPA
Must be enrolled full-time at LU as an undergraduate student during employment
Have no other on-campus employment commitments
Be in good academic and student conduct standing with the university
Must be able to fulfill one full semester of employment
Must be able to lift and carry items up to 20 pounds for a distance up to 200 feet

Position Requirements

Communicate effectively in person, on the phone, and via email with students, staff, and visitors
Attend mandatory trainings and orientations at the beginning of each semester
Ascend and descend multiple flights of stairs to complete on-duty rounds and security checks
Troubleshoot and report facilities maintenance problems
Prepare written documents and complete forms
Navigate complex filing systems in order to file confidential information